Program Support
How to Obtain a Quote
Submit a Request for Quote (RFQ) via the NASA SEWP Quote Request Tool (QRT). Our sales team responds within the QRT response window.
| Name | Phone | |
|---|---|---|
| Robert Thomas | (406) 414-9763 | rt@vortexfederal.com |
Installation, Warranty & Support
Standard Warranty: Manufacturer's standard warranty applies to all hardware (typically 1–3 years depending on OEM), passed through at no markup.
Extended Warranty: Extended and next-business-day on-site warranty options are available at time of quote — ask your sales rep for OEM-specific terms.
Installation Policy: Basic installation and configuration support is available on request; on-site professional services can be quoted alongside hardware orders.
Tech Support Hours: Monday - Friday, 8:00 AM - 5:00 PM CST
RMA Process: Contact Technical Support to obtain an RMA number before returning any product; include the original order number and a description of the issue.
Troubleshooting Problematic Orders
If you experience an issue with your order, contact our support team first. For escalation:
| Name | Phone | |
|---|---|---|
| Philip Craig | (509) 430-1153 | pc@vortexfederal.com |
| Daniel Linder | (925) 787-2363 | dlinder@vortexfederal.com |
Typical resolution timeframe: 24 - 48 hours for standard issues.